Service & Quality are Everything

Support

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The WCONLINE support team is committed to making sure you can use WCONLINE in the best way possible to help you and your center. WCONLINE should decrease your paperwork and leave more time for you to work with students, do research, etc. As with any program or any type of work, there is still work you will have to do, such as in setting up new schedules. But if anything seems more difficult than you think it ought to be, chances are there is an easier way to complete the work, so please ask us.


Chapter Sections

SECTION 1: Billing and Account Contacts Portal

SECTION 2: Who and Where We Are

SECTION 3: Support Hours and Expectations

SECTION 4: We Do Not Change Your Settings

SECTION 5: Customer Support

SECTION 6: Backups

SECTION 7: Avoid Deleting: Use Options and Information

WCONLINE Product Manual

The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.


CH 1: This Manual

CH 2: My Center Opens Today

CH 3: WCONLINE Login Page

CH 4: Text-Only & Mobile

CH 5: Schedule View, Navigation and Options

CH 6: Appointments

CH 7: Client Report Forms

CH 8: Administrators and Non-Administrators

CH 9: Blackout Times Management

CH 10: Blackout Times Examples

CH 11: Synchronous Online Meetings

CH 12: SSO and LDAP/S

CH 13: Card Reader Support

CH 14: Update Profile & Email Options

CH 15: Client & Record Management

CH 16: Schedule Management

CH 17: Staff & Resource Management

CH 18: Starting Availability Management

CH 19: Announcement Management

CH 20: Mass Email Tool

CH 21: System Statistics

CH 22: System Data Export

CH 23: Master Listings Report

CH 24: System Utilization

CH 25: Global System Settings

CH 26: Form Setup (Four Forms)

CH 27: Module Setup: Early Alerts/Flags

CH 28: Module Setup: Time Clock

CH 29: Module Setup: Survey

CH 30: Tips and Questions

CH 31: Support

CH 32: Terms of Service and Other Company Information

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.