Service & Quality are Everything

Tips and Questions


This chapter first offers our instructions on creating new schedules for a new semester, and then lists some common topics that administrators are likely to find useful to read about in one place.

We do not expect all your questions to be answered in our manual, so please ask our support team any questions that you have.

Chapter Sections

SECTION 1: Ready for Next Semester? A Few Suggestions...

SECTION 2: What Duplicating Means

SECTION 3: Stuck While Setting Up a New Schedule for a New Semester

SECTION 4: Browsers & Popups & Timing Out

SECTION 5: Changing Form Questions, Answers, and Order

SECTION 6: Client Login and View

SECTION 7: Drop-Ins/Walk-Ins

SECTION 8: Emails and iCal

SECTION 9: Finals Week

SECTION 10: Graduated Clients

SECTION 11: Images in Announcements, Bios, and Emails

SECTION 12: Multiple Centers and Multiple Schedules

SECTION 13: Orphan Appointments

SECTION 14: Password Resets and Changing Passwords

SECTION 15: Set Local Time for Daylight and Standard Time

SECTION 16: Waiting List, How the Waiting List Works

SECTION 17: Workshops or Events

SECTION 18: WCONLINE 7: List of Highlights

SECTION 19: Using Reports to Answer Questions


WCONLINE Product Manual

The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.

CH 1: This Manual

CH 2: My Center Opens Today

CH 3: WCONLINE Login Page

CH 4: Text-Only & Mobile

CH 5: Schedule View, Navigation and Options

CH 6: Appointments

CH 7: Client Report Forms

CH 8: Administrators and Non-Administrators

CH 9: Blackout Times Management

CH 10: Blackout Times Examples

CH 11: Synchronous Online Meetings

CH 12: SSO and LDAP/S

CH 13: Card Reader Support

CH 14: Update Profile & Email Options

CH 15: Client & Record Management

CH 16: Schedule Management

CH 17: Staff & Resource Management

CH 18: Starting Availability Management

CH 19: Announcement Management

CH 20: Mass Email Tool

CH 21: System Statistics

CH 22: System Data Export

CH 23: Master Listings Report

CH 24: System Utilization

CH 25: Global System Settings

CH 26: Form Setup (Four Forms)

CH 27: Module Setup: Early Alerts/Flags

CH 28: Module Setup: Time Clock

CH 29: Module Setup: Survey

CH 30: Tips and Questions

CH 31: Support

CH 32: Terms of Service and Other Company Information

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.