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Frequently Asked Questions

Accessing and Changing Your WCONLINE URL

Your WCONLINE subscription permanently resides at a dedicated web address or URL.  URLs typically contain your institutional domain and end in or  You should distribute this web address to your staff and clients.

Make note of your exact URL and only use and advertise that exact URL.  SSL certificates, which are used to provide encrypted "https" access to all WCONLINE sites, are specific to your domain.  Browsers will correctly show connection errors if you start your URL with a "www," for example, as that is not part of your site's address.

While we cannot change your URL (as your site's data is encrypted with keys specific to the web address that you use), you can set a VANITY ADDRESS in Global System Settings.  That address provides you with a custom, short URL that you can use to access your site.  Read about that option in Global System Settings for more information.

Frequently Asked Questions

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: System Time Wrong after Daylight Savings Change

SECTION 7: Accessing and Changing Your WCONLINE URL

SECTION 8: Drop-Ins and Walk-Ins

SECTION 9: Different "Finals Week" Schedules

SECTION 10: Individual Not Recognized as an Administrator

SECTION 11: Using Group Appointments with Focuses

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.