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Frequently Asked Questions

Multiple Centers Sharing a Subscription

Multiple Centers Sharing Subscription via Multiple SchedulesOur license allows for a single WCONLINE subscription to be used at an unlimited number of centers at a single geographic campus. And, we have many, many clients who are using or interested in using a single subscription to handle scheduling, recordkeeping, and reporting across multiple centers. And, this can be easily done by adding a unique schedule and administrators for each center.  You can also run reports on each schedule or multiple schedules together.  However, there are some limits on such an arrangement that have prompted other clients to purchase an additional subscription for other centers.

Specifically, all of the centers will share a "center or site name," "center description," and "center email address" as set in Global System Settings. Additionally, while the appointment form can differ based on schedule, the registration, post-session client report, and survey forms are shared among all schedules or all centers. Finally, full and basic administrators are set for the entire subscription, meaning that each will have administrative rights over and access to all of the schedules. For these reasons, some clients have opted to purchase a second subscription for a different center.

WCONLINE subscriptions are always available for either $800 annually or $75 monthly (with the annual plan providing a $100 savings over twelve months at the monthly rate). To start a new subscription, simply fill out the trial request at

Frequently Asked Questions

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: System Time Wrong after Daylight Savings Change

SECTION 7: Accessing and Changing Your WCONLINE URL

SECTION 8: Drop-Ins and Walk-Ins

SECTION 9: Different "Finals Week" Schedules

SECTION 10: Individual Not Recognized as an Administrator

SECTION 11: Using Group Appointments with Focuses

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.