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Frequently Asked Questions

Adding Images to Announcements, Bios, and Mass Emails

Image Source Tools

You can use the formatting tools in the confirmation emails area to add a picture to your announcements, staff and resource bio/info fields, or to mass emails.

Since pictures can't be uploaded to WCONLINE, though, you'll first need to upload that picture to a publicly accessible web server (such as under your center's account with your college). Once uploaded, you'll insert the image by clicking the image icon in the editor's toolbar and then entering the URL for the uploaded image (such as into the "source" field.

If you add an image and it doesn't show up (or if it appears as a "broken image" icon), then that means that the image isn't publicly available at the source URL that you entered.  Keep in mind that that URL needs to end in .jpg, .png, or .gif and has to be secured using a source URL that begins with "https://."  Additionally, if you type that URL in your web browser, you should see the image--and only the image--on your screen.  Also, some free image hosting services, such as Flikr, prevent hosted images from being displayed on other sites.  Once you've uploaded the image on a publicly-accessible web server and once you can access that image via a direct link, your image will work and be available in WCONLINE.

If you’re unfamiliar with uploading an image to a web server, you might want to reach out to your institution’s IT department as they are best positioned to help with that process.

Frequently Asked Questions

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: System Time Wrong after Daylight Savings Change

SECTION 7: Accessing and Changing Your WCONLINE URL

SECTION 8: Drop-Ins and Walk-Ins

SECTION 9: Different "Finals Week" Schedules

SECTION 10: Individual Not Recognized as an Administrator

SECTION 11: Using Group Appointments with Focuses

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.