Service & Quality are Everything


Frequently Asked Questions

System Time Wrong after Daylight Savings Change

Within Global System Settings in your Welcome menu, you can SET CENTER'S LOCAL TIME.  This setting allows the program to know what your local time is. This is used to prevent students from signing up for an appointment slot after the local time has passed (which is the reason it grays out up to the current hour), to set appointment-making and cancelation limits, and to ensure that the "sent" times on outgoing emails and iCal email attachments match your local time. Note that appointment times remain the same and correct before and after updating this time.

In order to accommodate time zones throughout the world, WCONLINE’s system time does not change between standard and daylight savings time in the fall and spring. If you're in an area where your local time does change, you will need to change that setting to match your current local time since you are in an area where the time changes at specific times during the year.

Frequently Asked Questions

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: System Time Wrong after Daylight Savings Change

SECTION 7: Accessing and Changing Your WCONLINE URL

SECTION 8: Drop-Ins and Walk-Ins

SECTION 9: Different "Finals Week" Schedules

SECTION 10: Individual Not Recognized as an Administrator

SECTION 11: Using Group Appointments with Focuses

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.