This chapter describes appointments and features associated with them--making them, making them for clients, canceling them, walk-ins, missed or no-show appointments, group appointments or workshops, and repeating (or recurring/reoccurring/standing) appointments.
WCONLINE also includes synchronous and asynchronous online tutoring options. Appointments to meet synchronously online create an online meeting that is easily accessed within WCONLINE. For administrators, online appointments turn red, and eTutoring (asynchronous) appointments turn olive green. (You can change colors in Global System Settings.) In Staff & Resource Management, you can set each staff or resource as available for any combination of face-to-face, online and eTutoring appointments.
Clients do not need all these instructions on making appointments, because they simply find a white space, click, answer your questions on the form as required and save the appointment. If they are required to choose a focus, that is clear on the appointment form. If they are allowed to attach a file, they can see file-upload options.
As soon as the appointment is saved successfully, the new appointment appears on the schedule and cannot be opened by other non-administrators.
Keep in mind that non-administrators can never see other students' names or information. In group appointments, they make their own appointments but cannot see anyone else's name. They cannot open other people's appointments from any area and cannot see anyone else's profile. And they do not see your administrator's options on the appointment form.
SECTION 1: Making Appointments
SECTION 2: Top of the Appointment Form
SECTION 3: Creating Repeating Appointments
SECTION 4: Group Appointments, Including Workshops
SECTION 5: Attaching a File to an Appointment
SECTION 6: Online and eTutoring Appointments
SECTION 9: Add New or View Existing Client Report Forms
SECTION 10: Modifying Appointments
SECTION 11: Canceling Appointments
SECTION 14: QUESTIONS: Students Choose a Course and Focus
The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.
CH 1: This Manual
CH 2: My Center Opens Today
CH 3: WCONLINE Login Page
CH 4: Text-Only & Mobile
CH 6: Appointments
CH 7: Client Report Forms
CH 10: Blackout Times Examples
CH 11: Synchronous Online Meetings
CH 12: SSO and LDAP/S
CH 13: Card Reader Support
CH 14: Schedule Management
CH 15: Global System Settings
CH 16: Form Setup (Four Forms)
CH 17: Tips and Questions
CH 18: Support
This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.