This chapter describes appointments and features associated with them--making them, making them for clients, canceling them, walk-ins, missed or no-show appointments, group appointments or workshops, repeating (or recurring/reoccurring/standing) appointments, and adding and viewing client report forms.
WCONLINE® also includes synchronous and asynchronous online tutoring options. Appointments to meet synchronously online create an online meeting that is easily accessed within WCONLINE®. For administrators, online appointments turn red, and eTutoring (asynchronous) appointments turn olive green. (You can change colors in Global System Settings.) In Staff & Resource Management, you can set each staff or resource as available for any combination of face-to-face, online and eTutoring appointments.
Clients do not need all these instructions on making appointments, because they always log in (or register and then log in), find a white space, click, answer your questions on the form as required and save the appointment. If they are required to choose a focus, that is clear on the appointment form. If they are allowed to attach a file, they are prompted to do so once they have successfully saved the appointment.
As soon as the appointment is saved successfully, the new appointment appears on the schedule and cannot be opened by other non-administrators.
Keep in mind that non-administrators can never see other students' names or information. In group appointments, they make their own appointments but cannot see anyone else's name. They cannot open other people's appointments from any area and cannot see anyone else's profile. And they do not see your administrator's options on the appointment form.
SECTION 1: Making Appointments
SECTION 2: Appointment View & Vocabulary
SECTION 3: Focus Options
SECTION 4: Repeating Appointments
SECTION 5: Group Appointments, Including Workshops
SECTION 6: Online Appointments
SECTION 7: eTutoring Appointments
SECTION 8: Walk-In/Drop-In
SECTION 9: Missed
SECTION 10: Placeholder
SECTION 11: Email Client
SECTION 12: Add New or View Existing Client Report Forms
SECTION 13: Modifying Appointments
SECTION 14: Canceling Appointments
SECTION 15: Move Appointment to Another Resource
SECTION 16: Attaching a File to an Appointment
SECTION 17: QUESTIONS: Cancelations
SECTION 18: QUESTIONS: Clients Cannot Make Appointments
SECTION 19: QUESTIONS: Seeing Information
SECTION 20: QUESTIONS: Walk-Ins & Other Appointments for Clients
SECTION 21: QUESTIONS: Students Choose a Course and Focus