Service & Quality are Everything



This chapter describes appointments and features associated with them--making them, making them for clients, canceling them, walk-ins, missed or no-show appointments, group appointments or workshops, and repeating (or recurring/reoccurring/standing) appointments.

WCONLINE also includes synchronous and asynchronous online tutoring options. Appointments to meet synchronously online create an online meeting that is easily accessed within WCONLINE. For administrators, online appointments turn red, and eTutoring (asynchronous) appointments turn olive green. (You can change colors in Global System Settings.) In Staff & Resource Management, you can set each staff or resource as available for any combination of face-to-face, online and eTutoring appointments.

Clients do not need all these instructions on making appointments, because they simply find a white space, click, answer your questions on the form as required and save the appointment. If they are required to choose a focus, that is clear on the appointment form. If they are allowed to attach a file, they can see file-upload options.

As soon as the appointment is saved successfully, the new appointment appears on the schedule and cannot be opened by other non-administrators.

Keep in mind that non-administrators can never see other students' names or information. In group appointments, they make their own appointments but cannot see anyone else's name. They cannot open other people's appointments from any area and cannot see anyone else's profile. And they do not see your administrator's options on the appointment form.

Chapter Sections

SECTION 1: Making Appointments

SECTION 2: Top of the Appointment Form

SECTION 3: Creating Repeating Appointments

SECTION 4: Group Appointments, Including Workshops

SECTION 5: Attaching a File to an Appointment

SECTION 6: Online and eTutoring Appointments

SECTION 7: Appointment Card: View of Existing Appointments

SECTION 8: Walk-In/Drop-In, Missed, Placeholder, Email Client Options

SECTION 9: Add New or View Existing Client Report Forms

SECTION 10: Modifying Appointments

SECTION 11: Canceling Appointments

SECTION 12: Move Appointment (to Another Staff or Resource or Date)

SECTION 13: QUESTIONS: Walk-Ins & Other Appointments for Clients

SECTION 14: QUESTIONS: Students Choose a Course and Focus

WCONLINE Product Manual

The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.

CH 1: This Manual

CH 2: My Center Opens Today

CH 3: WCONLINE Login Page

CH 4: Text-Only & Mobile

CH 5: Schedule View, Navigation and Options

CH 6: Appointments

CH 7: Client Report Forms

CH 8: Administrators and Non-Administrators

CH 9: Blackout Times Management

CH 10: Blackout Times Examples

CH 11: Synchronous Online Meetings

CH 12: SSO and LDAP/S

CH 13: Card Reader Support

CH 14: Update Profile & Email Options

CH 15: Client & Record Management

CH 16: Schedule Management

CH 17: Staff & Resource Management

CH 18: Starting Availability Management

CH 19: Announcement Management

CH 20: Mass Email Tool

CH 21: System Statistics

CH 22: System Data Export

CH 23: Master Listings Report

CH 24: System Utilization

CH 25: Global System Settings

CH 26: Form Setup (Four Forms)

CH 27: Module Setup: Early Alerts/Flags

CH 28: Module Setup: Time Clock

CH 29: Module Setup: Survey

CH 30: Tips and Questions

CH 31: Support

CH 32: Terms of Service and Other Company Information

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.