Service & Quality are Everything

RETURN TO MAIN MENU | PRINT

Synchronous Online Meetings

Using the Online Consultation Module

Once you've made an online appointment, you'll access that appointment through the appointment form.  To get started, open the appointment in WCONLINE and then click on the "Start or Join Online Consultation" link that appears about half way down the page.  Note that the link may be worded differently depending on other options in WCONLINE.  Regardless, clicking the link will take you into the Online Consultation Module.

The Access Link for the OCM on the Appointment Form
Introduction and Getting Started

Sample OCM ScreenOnce the Online Consultation Module opens, you'll see a screen with a toolbar and several columns.  The area on the far right (or at the bottom if entering the session on a mobile device) is the text chat.  You can "talk" to other participants by typing text in the chat interface.  With "real time" enabled, other participants will see your chat text as you type, more closely mimicking a face-to-face conversation.  

Finally, the large, white column in the middle is the shared whiteboard (where you can work on a text with others). The whiteboard opens with a brief description of the main features in the Online Consultation Module.  In order to begin working with your own paper, either copy and paste your paper into the whiteboard or click the double arrow icon in order to import your own document into the whiteboard.   

If audio and video is enabled, you'll be prompted to allow access to your camera and microphone when the Module first loads.  As long as you agree to share your camera and microphone, you'll see a third column that displays your video (and the video from other participants).  On a mobile device, you might need to minimize the text chat (by clicking on the "-" button) in order to see audio and video.

Participants IconAt the top right of the screen, you'll see a participants icon that looks similar to the icon displayed here.  The number shows the number of people currently in the online space.  Clicking the icon will show you a list of all of the participants, and will give you the opportunity to update your name and change your authorship color.  Changes that you make to the document will be shown in the selected color.


Toolbar #1: Module Tools

Module Tools ToolbarAt the top or bottom right of your screen (depending on device), you'll find the Module Tools:


DRAWING TOOL: The pencil icon opens the Drawing Tool.  Once clicked, you'll see a drawing area appear in a small square.  Hovering over or tapping on that square (depending on the device you're using) will open the drawing area.  As long as other participants in your session also open the drawing tool, they'll see whatever you draw via the paintbrush or pencil tool or whatever graphic you import via the import command.  The other Drawing Tool toolbar icons let you change the color of your stylus, clear the drawing space, or make the background opaque (hiding the text underneath).


PRINT: The printer icon simply presents a prompt to print the text on the whiteboard (without other elements in the Module space, such as the text chat).


IMPORT/EXPORT: The two arrows icon opens the import and export menu.  You can import any text-centric document into the whiteboard.  Since the whiteboard is focused on text, documents which are just graphics or that utilize specialized programs (such as presentations) might not be able to be imported. In that case, copy and paste the text for the document into the whiteboard and/or attach the original document to your appointment (if file attachments are enabled). Once you've finished working on a document, the export options allow you to download the updated document onto your device.


TIMESLIDER: The clock icon opens the Timeslider.  The Timeslider allows you to see how your document changed from the beginning to the end of your online session.  Clicking "return to pad" will take you back to the main interface.


HELP: The question mark icon opens this help page.


STARRED REVISION: Clicking the star icon saves the current contents of the whiteboard as a starred revision.  This means that you can see and access that revision in the Timeslider.


Toolbar #2: Formatting Tools

At the top or bottom left of your screen (depending on device), you'll find the Formatting Tools.  Most of the tools, such as BOLD, ITALICS, UNDERLINE, STRIKETHROUGH, NUMBERED LISTS, BULLETED LISTS, INDENTS, UNDO, REDO, ALIGN LEFT, CENTER, ALIGN RIGHT, and JUSTIFY, mimic the functionality of similar icons and tools in word processors.  The two remaining tools are defined below:

Formatting Tools IconsREMOVE AUTHORSHIP COLORS: Changes that participants in a session make to the document in the whiteboard are highlighted in the color of the individual who made the change.  The eye icon allows you to clear these authorship colors, returning the document to black text on white paper.


MATH TOOL: The pi symbol opens the MathJax tool, which can be used to compose complex formulas for use in the whiteboard.  More information on MathJax is available at the https://www.mathjax.org web site.  Note that, for more freehand formulas, you can also using the DRAWING TOOL.


Toolbar #3: Video Tools

Video OptionsIf audio and video is enabled and if you choose to allow the Module to access and broadcast your camera, then you'll see your video (and the video of other participants) in a column on the left of the screen.  The video display also has three icons underneath:


MUTE AUDIO: The microphone icon allows you to mute or unmute the audio stream.


MUTE VIDEO: The camera icon allows you to mute (stop transmitting) or unmute the video stream.


VIDEO SIZE: The four brackets icon allows you to enlarge or reduce the size of the displayed video.


Questions and Troubleshooting

The FAQ section in this chapter (available at the bottom of this page) provides answers to common questions about the Online Consultation Module, including step-by-step instructions and recommendations across a variety of situations.


Synchronous Online Meetings

SECTION 1: Setting Up the Online Consultation Module

SECTION 2: Using the Online Consultation Module

SECTION 3: Synchronous Online Meetings: FAQ & Troubleshooting

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome

GENERAL INFORMATION

CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings

WELCOME MENU/CONTROL PANELS

CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock

FAQs

CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.