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Module Setup: Early Alerts & Flags

Early Alerts: FAQ (Logs and More)

This section provides questions and answers on a variety of topics regarding WCONLINE's Early Alerts & Flags tool.  Be sure to also review the Module Setup: Early Alerts & Flags manual page as questions answered there are not duplicated here.


What are early alerts and flags?

Within WCONLINE, "Early alerts" and "flags" are two words for the same thing.  Alerts are notices sent via email to invested third parties about a client's use of a given center.  Typically, alerts are sent to an advisor, athlete's counselor, instructor, or other invested individual when a student makes, modifies, cancels, or misses an appointment.  The alert is a copy of the email that is sent to the client with an optional introduction and alternate subject.


How can I see what alerts have been sent?

Sample Early Alert Log DisplayTo see a client's alert log, go to Client and Record Management, search for the client, and click on "Edit Profile & Account" to the right of the client's information.  If you see "Early Alerts & Flags: Email Log" at the bottom of the resulting screen, alerts have been sent concerning that client.  Click the on-screen link to view a log of the sent emails.


What happens if I remove a client's alert?

If you remove a client's alert in Module Setup: Early Alerts & Flags, WCONLINE will simply stop sending alerts to the specified email address when a client makes, modifies, cancels, or misses an appointment.  The alert log of previously-sent alerts (as discussed above) will remain in Client and Record Management.


Module Setup: Early Alerts & Flags

SECTION 1: Early Alerts Setup and Use

SECTION 2: Early Alerts: FAQ (Logs and More)

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome

GENERAL INFORMATION

CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings

WELCOME MENU/CONTROL PANELS

CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock

FAQs

CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.