Service & Quality are Everything




Welcome to the WCONLINE online manual.  This manual is designed to not only provide details about every feature and option within the program, but also provide additional instructions, suggestions and examples.  

While WCONLINE was always programmed and designed with an eye toward usability and ease-of-use, the program does have thousands of configuration options and settings.  In order to find information about a specific option, we first recommend hovering over any blue question marks that appear next to the option within WCONLINE itself.  If you need additional help, browse or search the manual for the specific question, area, control panel, or option that you're interested in.  You'll most likely find examples, instructions, and suggestions about moving forward.  

Also consider reviewing our Frequently Asked Questionsas we've designed those to answer the most common inquiries that we receive, including:

  • how to set up for your new scheduling period;
  • how to set up a finals week schedule;
  • how to set up synchronous online or asynchronous eTutoring;
  • how to address daylight savings time changes;
  • and, how to easily add new administrators.  

Of course, since support is always included, always feel free to contact us if we can help.


SECTION 1: The Vocabulary of WCONLINE

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.