Welcome to the WCONLINE Manual

And welcome to WCONLINE®!

This online manual provides instructions, notes and tips, and aims to both give quick instructions and answer potential questions--ones that have come up before and ones that we realize are not obvious to someone looking at an area for the first time. Some people like to read about a lot of possible details, while others do not. You are not required to read the whole manual! Please ask us questions without feeling you have to read first.

The manual is searchable. Use short search terms or exact terms that appear in WCONLINE®. Not finding something via the search does not mean it is not included in WCONLINE®. If you have trouble finding an answer or are not sure what vocabulary to use in the first place, please remember that you are welcome to ask us questions.

Most customers have requested a lot of details, and, since we work with thousands of people, we have explained some areas in multiple variations that work for different individuals. The manual includes more information on most areas than you will most likely need. If you find WCONLINE® easy to work with without all the discussion here, simply use the instructions within the program. Or, if you happen to have a question on something that does not have as much detail as you need, let us know.

The manual does not list every step that simply works as expected; for example, we do not explain that clicking "save changes" saves the changes. The manual aims to define and explain all possible options, but it does not list every possible combination or every potential use of each option. You are welcome to try options to see what works best for your center. The manual does usually exclude comments on what is not possible, because it is explaining how to use WCONLINE®.

And, you might be interested in whether something can be customized, but, because customizations are specific to each center, the manual does not list every area or option that could be customized, so please ask us if you have an idea or a request.

The manual is not intended to be a comprehensive list of what WCONLINE® can and cannot do, nor is it a legal document promising or guaranteeing that you can do something that is mentioned or cannot do something that is not mentioned. We give suggestions here just as we would in a detailed email or phone call, and still expect you to have questions and need customizations that are specific to your center.

Chapter Sections


SECTION 2: Customer and Technical Support

SECTION 3: In-Application Instructions and Question Bubbles


SECTION 5: New Director?