Service & Quality are Everything

This Manual


If you are new, welcome to WCONLINE!

Please let us know when you have questions.

All new and long-term users of WCONLINE are always welcome to ask us questions and follow up with any additional questions. Our support team aims to give a lot of information and anticipate questions, and we want to find out how we can help you.

This online manual provides instructions, notes and tips, and aims to both give quick instructions and answer potential questions--ones that have come up before and ones that we guess might not have obvious answers from your perspective. Some people like to read about a lot of possible details, while others do not. You are not required to read the whole manual! Please ask us questions before spending a lot of time reading.

The manual is searchable. Use short search terms or exact terms that appear in WCONLINE. Not finding something via the search does not mean it is not included in WCONLINE. If you have trouble finding an answer or are not sure what vocabulary to use in the first place, please remember that you are welcome to ask us questions.

Chapter Sections

SECTION 1: Notes on Our Manual

WCONLINE Product Manual

The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.

CH 1: This Manual

CH 2: My Center Opens Today

CH 3: WCONLINE Login Page

CH 4: Text-Only & Mobile

CH 5: Schedule View, Navigation and Options

CH 6: Appointments

CH 7: Client Report Forms

CH 8: Administrators and Non-Administrators

CH 9: Blackout Times Management

CH 10: Blackout Times Examples

CH 11: Synchronous Online Meetings

CH 12: SSO and LDAP/S

CH 13: Card Reader Support

CH 14: Update Profile & Email Options

CH 15: Client & Record Management

CH 16: Schedule Management

CH 17: Staff & Resource Management

CH 18: Starting Availability Management

CH 19: Announcement Management

CH 20: Mass Email Tool

CH 21: System Statistics

CH 22: System Data Export

CH 23: Master Listings Report

CH 24: System Utilization

CH 25: Global System Settings

CH 26: Form Setup (Four Forms)

CH 27: Module Setup: Early Alerts/Flags

CH 28: Module Setup: Time Clock

CH 29: Module Setup: Survey

CH 30: Tips and Questions

CH 31: Support

CH 32: Terms of Service and Other Company Information

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.