Service & Quality are Everything


Welcome and Current Common Questions


This online manual provides instructions, suggestions, and examples, with a lot of information based on questions that administrators have asked us about using the options in WCONLINE. The manual is written to both give quick instructions and answer potential questions--ones that have come up before and ones that we guess might not have obvious answers from your perspective. Some people like to read about a lot of possible details, while others do not. You are not required to read the whole manual or to search for an answer. Please ask us questions anytime.

The rest of this chapter includes up-to-date common questions. One possible question about using "Set Center's Local Time" to match the time change is addressed directly below:

To accommodate time zones throughout the world, WCONLINE’s system time does not change between standard time and daylight savings time in the fall and spring.

If you are using WCONLINE's optional "Set Center's Local Time" setting, and you are in an area that changes time, you will need to change that setting in Global System Settings to match your current local time--just as you would change a clock to match the time change.

Within WCONLINE, "Set Center's Local Time" allows the program to know what your local time is. This is used to prevent students from signing up for an appointment slot after the local time has passed (which is the reason it grays out up to the current hour), to set appointment-making and cancelation limits, and to ensure that the "sent" times on outgoing emails and iCal email attachments match your local time. Note that appointment times remain the same and correct before and after updating this time.

More information on this setting is available here.

Chapter Sections

SECTION 1: Welcome Email, First Schedule, and What to Do Next

SECTION 2: Finals Week

SECTION 3: New Director?

SECTION 4: Adding Online Appointments During Spring-Fall 2020

SECTION 5: Adding File Attachments and eTutoring During Spring-Fall 2020

SECTION 6: Center Offering Face-to-Face and Online Tutoring

SECTION 7: Customizing Names and Instructions for Online Meetings and eTutoring

SECTION 8: Quick Notes on Options in Schedule Management

SECTION 9: Adding New Full Administrators