Service & Quality are Everything

Schedule Management

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A "schedule" in WCONLINE displays availability at your center. Administrators can set options that apply to each schedule--such as the numbers of appointments students can make per day and per week, the times and time increments that should be displayed on the schedule view, and customized appointment and reminder emails.

You will see your schedule names in drop-down menus at the top of the schedule view and in reports. Your students will use the schedule name or names to choose the center or type of tutoring, advising, testing, etc., and then make appointments on that schedule. You can run reports by schedule by selecting a schedule to see only the data on that schedule. For example, if you have a writing center, a math center, and an advising center, each one would logically be a schedule, because students would select a name based on, "I need help with..." (writing vs. math vs. advising). And, you might check System Statistics for your whole site, for only the math center, for sophomores visiting the math center, etc.

If you are setting up a new schedule, start in Schedule Management. Add the schedule's name and read through the options and limits to decide which you would like to use, and personalize your emails.

In the list of schedules in Schedule Management, use the links below each schedule's name to open the Master Listings Report, and also use options at the top to add new schedules or set holidays and closed days.


Chapter Sections

SECTION 1: Schedule Management View, Adding a New Schedule

SECTION 2: Holiday and Closure Management

SECTION 3: Options for Each Schedule in the List

SECTION 4: ADD A NEW SCHEDULE OR EDIT AN EXISTING SCHEDULE

SECTION 5: Schedule Title

SECTION 6: Availability

SECTION 7: Available Times

SECTION 8: Schedule Increments

SECTION 9: Available Dates

SECTION 10: Weekly Closed Days

SECTION 11: SCHEDULE OPTIONS

SECTION 12: Display the Schedule...

SECTION 13: Use the Waiting List

SECTION 14: Allow Staff or Resource Selection by Focus

SECTION 15: Display Staff or Resources...

SECTION 16: How Many Days to Show on the Schedule Display

SECTION 17: Allow Files to be Attached to Appointments

SECTION 18: Enable Alternating Time Blocks Customization

SECTION 19: CLIENT SCHEDULING LIMITS

SECTION 20: Maximum NUMBER of Appointments and MINUTES of Appointment Time

SECTION 21: Prevent Back-to-Back Appointments

SECTION 22: Limit Scheduling Availability

SECTION 23: Prevent Multiple Appts. at Same Time and Day

SECTION 24: Require a Specific Appointment Starting Time

SECTION 25: Limit Each Client

SECTION 26: Limit Number of Days Available for Scheduling

SECTION 27: Limit When Appts. can be Canceled or Modified

SECTION 28: SCHEDULE-RELATED EMAILS

SECTION 29: Appointment Confirmation and Optional Distinct Cancelation Email

SECTION 30: Reminder Email and Text

SECTION 31: Waiting List Email and Text

SECTION 32: NON-STANDARD (A/B) REPEATING SCHEDULE SETUP

SECTION 33: Non-Standard (A/B) Repeating Schedule Setup

SECTION 34: Non-Standard (A/B) Setup for Irregular Events

WCONLINE Product Manual

The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.


CH 1: This Manual

CH 2: My Center Opens Today

CH 3: WCONLINE Login Page

CH 4: Text-Only & Mobile

CH 5: Schedule View, Navigation and Options

CH 6: Appointments

CH 7: Client Report Forms

CH 8: Administrators and Non-Administrators

CH 9: Blackout Times Management

CH 10: Blackout Times Examples

CH 11: Synchronous Online Meetings

CH 12: SSO and LDAP/S

CH 13: Card Reader Support

CH 14: Update Profile & Email Options

CH 15: Client & Record Management

CH 16: Schedule Management

CH 17: Staff & Resource Management

CH 18: Starting Availability Management

CH 19: Announcement Management

CH 20: Mass Email Tool

CH 21: System Statistics

CH 22: System Data Export

CH 23: Master Listings Report

CH 24: System Utilization

CH 25: Global System Settings

CH 26: Form Setup (Four Forms)

CH 27: Module Setup: Early Alerts/Flags

CH 28: Module Setup: Time Clock

CH 29: Module Setup: Survey

CH 30: Tips and Questions

CH 31: Support

CH 32: Terms of Service and Other Company Information

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.