Service & Quality are Everything

Schedule Management

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A "schedule" in WCONLINE displays availability at your center. Administrators can set options that apply to each schedule--such as the numbers of appointments students can make per day and per week, the times and time increments that should be displayed on the schedule view, and customized appointment and reminder emails.

You will see your schedule names in drop-down menus at the top of the schedule view and in reports. Your students will use the schedule name or names to choose the center or type of tutoring, advising, testing, etc., and then make appointments on that schedule. You can run reports by schedule by selecting a schedule to see only the data on that schedule. For example, if you have a writing center, a math center, and an advising center, each one would logically be a schedule, because students would select a name based on, "I need help with..." (writing vs. math vs. advising). And, you might check System Statistics for your whole site, for only the math center, for sophomores visiting the math center, etc.

If you are setting up a new schedule, start in Schedule Management. Add the schedule's name and read through the options and limits to decide which you would like to use, and personalize your emails.

In the list of schedules in Schedule Management, use the links below each schedule's name to open the Master Listings Report, and also use options at the top to add new schedules or set holidays and closed days.


Chapter Sections

SECTION 1: Schedule Management View, Adding a New Schedule

SECTION 2: Options for Each Schedule in the List

SECTION 3: Holiday and Closure Management

SECTION 4: Schedule Title

SECTION 5: Availability

SECTION 6: Available Times

SECTION 7: Schedule Increments

SECTION 8: Available Dates

SECTION 9: Weekly Closed Days

SECTION 10: Display the Schedule...

SECTION 11: Use the Waiting List

SECTION 12: Allow Staff or Resource Selection by Focus

SECTION 13: Display Staff or Resources...

SECTION 14: More Details: Optional vs. Required Selection by Focus

SECTION 15: How Many Days to Show on the Schedule Display

SECTION 16: Allow Files to be Attached to Appointments

SECTION 17: Enable Alternating Time Blocks Customization

SECTION 18: Maximum NUMBER of Appointments and MINUTES of Appointment Time

SECTION 19: Prevent Back-to-Back Appointments

SECTION 20: Limit Scheduling Availability

SECTION 21: Require a Specific Appointment Starting Time

SECTION 22: Prevent Multiple Appts. at Same Time and Day

SECTION 23: Limit Number of Days Available for Scheduling

SECTION 24: Limit When Appts. can be Canceled or Modified

SECTION 25: Appointment Confirmation and Optional Distinct Cancelation Email

SECTION 26: Reminder Email and Text

SECTION 27: Waiting List Email and Text

SECTION 28: Non-Standard (A/B) Repeating Schedule Setup

SECTION 29: Non-Standard (A/B) Setup for Irregular Events

WCONLINE Product Manual

The product manual is available completely online. To browse the manual, choose a chapter from list below or use the search tool to quickly search the entire manual.


CH 1: This Manual

CH 2: My Center Opens Today

CH 3: WCONLINE Login Page

CH 4: Text-Only & Mobile

CH 5: Schedule View, Navigation and Options

CH 6: Appointments

CH 7: Client Report Forms

CH 8: Administrators and Non-Administrators

CH 9: Blackout Times Management

CH 10: Blackout Times Examples

CH 11: Synchronous Online Meetings

CH 12: SSO and LDAP/S

CH 13: Card Reader Support

CH 14: Schedule Management

CH 15: Global System Settings

CH 16: Form Setup (Four Forms)

CH 17: Tips and Questions

CH 18: Support

CH 19: Terms of Service and Other Company Information

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.