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The Vocabulary of WCONLINE

WCONLINE uses specific terms to refer to specific parts of the program or to those who interact with the program.  This page provides a brief overview of the language or specialized vocabulary of the program and this manual.

WE, US, YOU: Like all of our support, this manual is meant to be conversational and is written in a conversational tone.  "We" and "Us," therefore, refers to the staff of Twenty Six Design--the support staff that you interact with when you contact us about WCONLINE.  "You" refers to you--the person reading this manual.  Since non-administrators, clients, and basic administrators rarely if ever have a need to interact with the manual, we assume that the individual reading the manual is a full administrator within a WCONLINE site.

CLIENTS: Clients are the individuals, typically students, who use WCONLINE to make appointments with a given center or institution.  We use the term "clients" because many centers are used by non-students, such as when they provide services to local members of their community or to faculty and staff at an institution.  In essence, anyone who seeks services at a center is seen as a client of that center.  

STAFF: Staff are the individuals who work within or provide services within a given center or institution.  Staff typically have some level of administrative access to WCONLINE and interact with the system to prepare for, execute, report on, and manage appointments and other system data.  Staff can also be clients (if they seek out services at the center, for example). This means that everyone who logs in to WCONLINE is listed in Client and Record Management.

INDIVIDUALS: This manual often refers to "individuals" as those people (clients, staff, administrators, non-administrators) who interact with WCONLINE.  Our use of "individuals" corresponds to the group referred to as "users" in many other programs.

RESOURCES: Because centers use WCONLINE to schedule and record data for a variety of situations, we use the term "staff and resources" to describe those people and things being scheduled.  This suggests that you can use the program to manage staff, such as center tutors or counselors, and resources, such as computers or tests.

ADMINISTRATORS: Administrators are those individuals that have elevated access to WCONLINE.  WCONLINE recognizes administrators by their email address (as set in "Administrative Access Management" available via link from Staff and Resource Management).  Basic administrators have less access to the system and are typically center staff, whereas full administrators have full access to the system and are typically center directors.

DISABLE and DEACTIVATE: WCONLINE uses the term "disable" or "disabled" to refer to system features that are turned off.  The term is also used when the entire system is made unavailable to students (through the DISABLE SYSTEM setting at the top of Global System Settings).  "Deactivate" or "deactivated" are used to refer to accounts that cannot log in to WCONLINE because of either violating the No-Show Policy (as set in Global System Settings) or an administrator manually editing the account in Client and Record Management.

WELCOME MENU: The "Welcome Menu" is the menu that appears when you hover over or click on "Welcome" after logging in to WCONLINE.  The Welcome Menu contains the areas of the program that you have access to based on your status as a non-administrator, basic administrator, or full administrator.

CONTROL PANELS: "Control panels" are the areas in WCONLINE where administrators set options or access administrative-only tools.  These are all accessed via the Welcome Menu.  For example, Staff and Resource Management, Client and Record Management, and Global System Settings are all control panels.


SECTION 1: The Vocabulary of WCONLINE

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.