Service & Quality are Everything


Frequently Asked Questions

Individual Not Recognized as an Administrator

WCONLINE recognizes an administrator by the email address that the individual uses to log in to the system.  If a staff member is unable to see administrative options after logging in, then that does mean that the staff member is not logging in with an email address that matches an email address listed as an administrator.

To address this, first search for the individual in Client and Record Management. Then, make note of the email address that the individual is using to log in to WCONLINE. Next, go to Staff and Resource Management and then select "Administrative Access Management" at the top. Once there, add the email address that you found in Client and Record Management to the list of administrators using the list at the bottom of the page.

If you're unable to find the individual in Client and Record Management, then that means that the individual hasn't yet registered for an account on your WCONLINE site.  Just as you had to do when you first began using WCONLINE, all individuals do have to fill out your registration form in order to create an account on the system.  This is done by following the "register" instructions on the login page for your WCONLINE site.  Alternatively, you can create an account for someone by using the "Add New Client" link at the top of Client and Record Management.

Once the individual logs in with an email address that exactly matches the email address listed in Administrative Access Management, they’ll be immediately recognized as an administrator by WCONLINE.

Frequently Asked Questions

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: System Time Wrong after Daylight Savings Change

SECTION 7: Accessing and Changing Your WCONLINE URL

SECTION 8: Drop-Ins and Walk-Ins

SECTION 9: Different "Finals Week" Schedules

SECTION 10: Individual Not Recognized as an Administrator

SECTION 11: Using Group Appointments with Focuses

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome


CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings


CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock


CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.