Service & Quality are Everything

RETURN TO MAIN MENU | PRINT

Frequently Asked Questions

Using Group Appointments with Focuses

To allow clients to find staff and resources for specific areas, such as tutors who tutor in specific courses, you might have already added FOCUSES in Staff & Resource Management and set SELECT STAFF OR RESOURCES BY FOCUS to YES or REQUIRED in Schedule Management.

With focus selection REQUIRED, clients who have not selected a focus from the menu at the top of the schedule have to make a selection on the appointment form. If, with required focus selection, you also have staff and resources set to allow groups, or more than one client per time slot, using the NUMBER OF APPOINTMENTS PER TIME SLOT setting in Staff & Resource Management, clients in the same group have to share the same focus. The first client to make an appointment in a given opening selects a focus, and then, for subsequent clients viewing the schedule and that opening:

  • Clients see hover information showing the appointment's focus, such as "There is an existing group appointment in this slot. Click to join this appointment. The appointment has a focus of CHEM 202."
  • Clients who click to make an appointment have the focus displayed on the appointment form and cannot select a different focus.
  • Clients who choose a focus in the drop-down menu at the top of the schedule see any openings that already have non-matching focuses in your "unavailable" color (to make finding a group with a matching focus more efficient).
  • As a reminder, as in all group appointments, clients see filled groups in your "other appointments" color, neither clients nor administrators can make appointments that exceed the group size (as set in in Staff & Resource Management), and appointments in a group have to be the same length as each other.

Also with focus selection REQUIRED, with or without group appointments, System Statistics and the System Data Export list focuses with the rest of your appointment data. Keep in mind that each appointment in a group is a valid and independent appointment, so, you will always find each appointment in your reports.

The best place to find details and instructions on using focuses is in the section that describes the SELECT STAFF OR RESOURCES BY FOCUS setting in Schedule Management.


Frequently Asked Questions

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: System Time Wrong after Daylight Savings Change

SECTION 7: Accessing and Changing Your WCONLINE URL

SECTION 8: Drop-Ins and Walk-Ins

SECTION 9: Different "Finals Week" Schedules

SECTION 10: Individual Not Recognized as an Administrator

SECTION 11: Using Group Appointments with Focuses

WCONLINE Product Manual

The product manual is available completely online. Choose a chapter from the list below or use the search tool to perform a keyword search.

CH 1: Welcome

GENERAL INFORMATION

CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings

WELCOME MENU/CONTROL PANELS

CH 5: Update Profile & Email Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: System Data Export

CH 14: Report: System Statistics

CH 15: Report: Master Listings

CH 16: Report: System Utilization

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock

FAQs

CH 22: Frequently Asked Questions

This manual applies to the current version of WCONLINE® and is constantly updated as new features are released.